Usage Guide (Based on the Specified Commercial Transactions Act)
[For customers who have not received emails from our store]
There have been cases where customers using carrier email addresses such as docomo have not received emails.
If you wish, please use an email address other than a carrier email address (Gmail, Yahoo Mail, etc.).
If you are using a carrier email address, we apologize for the inconvenience, but please check your spam folder or send us an email at cruci al.tokyo@gmail.com Please allow us to receive these emails.
If you choose to pay at a convenience store, you will receive payment instructions from no-reply@komoju.com, so please make sure to allow emails from this address as well.
[For those who designate hotels as delivery destinations ]
Please address the delivery to the name of the person staying at the hotel.
Please use the name of the person staying at the hotel as the shipping address.
Please indicate your desired delivery date in the "Requests" field on the cart screen. Please note that we may not be able to meet your request.
Please also enter your desired delivery date in the request field on the cart screen. *Please note that we may not be able to meet your request.
In order to ensure the delivery of your items, we would appreciate it if you could inform your accommodation that the items will be delivered from CRU-CIAL.
To ensure delivery of your items, please let your accommodation know that an item is being delivered by CRU-CIAL.
[Closed on Saturdays, Sundays and public holidays]
Please note that we are unable to ship items or respond to inquiries on weekends and holidays.
We are closed on Saturdays, Sundays, and public holidays.
[Payment method]
You can choose from the following payment methods.
・Credit card (VISA/ MASTER/AMEX/JCB)
・Convenience store payment
・Shop pay/Apple pay/Google pay
All payments are made in advance.
[About shipping fees]
Mail delivery (Click Post) Free shipping
*Please note that depending on the size and quantity of the product, it may be shipped in multiple packages or delivered by Yamato Transport.
Also, if you purchase the "Macaron Sticky Note Collection Box", even if you choose Click Post, it will be shipped via Yamato Takkyubin (free of charge).
Yamato Takkyubin shipping fee: 800 yen
Overseas shipping fees vary depending on region and weight.
international shipping
The shipping cost differs depending on area.
[Product delivery time]
We will ship within 1-2 business days after confirming your payment.
Click Post will be delivered within approximately 2 days after shipping.
It may take about a week for delivery to Hokkaido and Okinawa.
Yamato Transport will deliver within 1 to 3 days after shipping.
Please note that in all cases, delivery may be delayed due to factors such as delivery to remote islands or traffic conditions.
We will send it by Express Mail Service to out of the country.
Products are usually delivered in one to four weeks.
Please note that it may take some time for customs to process your shipment.
[For those paying at convenience stores]
On the payment method selection screen, select "KOMOJU/Convenience store/Other" and click "Payment complete."
On the next screen, select the convenience store you would like to use, then click "Payment ¥ Amount" below to complete your order.
We will send you an email with the payment number and other information, so please make payment by the due date stated in the email.
If the payment deadline has passed, your order will be cancelled.
Please note that when paying at a convenience store, a payment fee will be charged in addition to the product price.
[Returns and Exchanges]
When you receive the product, please check it.
We only accept returns and exchanges for unused items.
Returns and cancellations will only be accepted if you contact us within 7 days of receiving the product.
We will cover the return shipping and handling fees in the event of an initial defect.
If the reason is due to customer's convenience, the customer will be responsible for the costs.
[ For Overseas Customers ]
You may have to pay customs duties when you receive the goods.
It depends on the country and product.
For overseas forwarding service users
Delivery is complete when the forwarding service company receives the goods. We are not responsible for any problems after that. Please contact the forwarding service company.
[Contact Information]
TEL 03-3268-0229 Crucial
Email address: cruci al.tokyo@gmail.com
We accept inquiries via telephone and email.
Our phone reception hours are 9:00-18:00 on weekdays.
We accept emails 24 hours a day, but it may take some time for us to respond.
We are closed on Saturdays, Sundays, and holidays.
[Personal Information]
We will not use the personal information we receive from you for any purpose other than shipping products and contacting you.
We will store this information responsibly and will not transfer or provide it to a third party.
[Distributor Information]
Kato Bookbinding Co., Ltd. Crucial
Representative Director Takayuki Kato
Address: 4-3 Suidocho, Shinjuku-ku, Tokyo 162-0811
TEL 03-3268-0229
Homepage http://cru-cial.com